FAQ 2017-12-13T12:10:57+00:00

Thank you for your interest in purchasing HiCan. At this moment, please visit our product page to customize your HiCan and prepay for reservation. For other questions, please write to us at info@hi-can.com

We offer free shipping in Italy only. For additional cost, we are able to ship internationally which might vary from country to country. In addition, the shipment cost does not include custom duty or any additional cost. If we are unable to ship to your country, we will reimburse the reservation prepayment. For further questions, please get in touch with us at info@hi-can.com

You are responsible for paying any taxes and import duties, which apply in your country or state. Please enquire for a confirmed cost prior to ordering.

Our current recommended retail price is € 36,000, as it appears in the reward level information boxes, showing our Indiegogo supporters are definitely getting the best deal by supporting us!

Once your order has been confirmed, we will send you an official confirmation of your reservation payment by email.

Yes, you can cancel at anytime by sending as a request by email at: info@hi-can.com. Refunds can take up to three weeks.

We are working to provide the opportunity to experience HiCan in several locations around the world as we expand our presence.

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Each HiCan is made to order in Italy, with production time of XXX weeks for each unit. We use expedite shipping to deliver HiCan, however the delivery time varies depending on the country. Our expert customer service team is able to assist you with the progress of your order and delivery updates.

Our recommended retail price is € 36,000 but can be reserved with a prepayment of XXX.

Yes, we are currently selling custom built versions of HiCan which means each bed is built to order. We have selected a number of finishes that enhance the iconic design of HiCan and make it easy to contextualize it in your interiors. As soon as we receive your pre-order, we will send you the sample materials on the basis of your preferences in order to let you choose the ones that best interpret your personal taste. We can also reproduce any colour of RAL (or NCS) Pallete for external finishes.

HiCan seamlessly syncs with Android and iOS devices to control the features of our smart bed – learn more about them here. Additionally, we are developing HiCan’s own native app that will enhance your experience of using our smart bed.

Yes, HiCan can be connected to multiple devices at once (smartphones or tablets) with our free app. Learn more about the HiCan app here.

The new version of HiCan is not based on traditional home or building automation components, but uses technology at the root of what is now called IoT. The controller’s logic is based on the very popular Raspberry Pi computer, enhanced with the professional Strato Pi board. HiCan will also be the first integrated bed platform based on open source software and applications. Leveraging the immense choices of sensors and devices that are already available or will be introduced in the future, HiCan becomes a fully customizable platform, with potential for further innovation that goes beyond the wildest imagination. We want the Indiegogo community to make suggestions as to how we integrate our bed with other 3rd party hardware such as: home thermostats, lights, curtains, door locks and home safety and security alarms.

Hi-Interiors is considering offering exclusive distribution rights for specific countries and regions. These distributors will provide sales and servicing support to HiCan customers in their specific territory, as well as offer demonstration for prospective customers.  Exclusive distribution rights may be offered after the initial trial distribution period.

There are many ways in which you can potentially profit from owning a HiCan due to its unique nature and mass appeal. Like us, you can perform media demonstrations, attend shows and events, gain corporate sponsorship, and even lease your bed out for film and commercial work. We can help provide you with some of these opportunities. Soon, we expect to see HiCan rental operations pop up throughout the world. This may provide a good source of revenue from owning one bed for commercial purposes.

It’s going to be awesome. We’ll continue to share more about the new HiCan with you over the coming months, as we get closer to production. Stay tuned!

We’d love to help answer all of your questions. Please contact our press office at: info@agenziacopyright.it